AE Tuition Ltd. reserves the right to adjust the course fee(s) due if the tuition fees are amended for any reason. Any adjustments to the total course fee(s) will be included in, or deducted from, the final payment. Clients will be notified of any such adjustments as they occur.
AE Tuition Ltd. will impose a £35.00 administration charge in all cases of dishonoured cheques.
If any payment is not made by the due date, a charge of 5% of the outstanding instalment(s) will be levied automatically.
AE Tuition Ltd. will impose a further £35.00 administration charge on each occasion that it becomes necessary to pursue a late payment.
Should the payment schedule not be met at any time and the child continues to attend lessons, AE Tuition Ltd. will be entitled to end any agreement to pay by instalments and to demand that all outstanding payments, together with the payment of the remaining balance of the total course fee(s), are paid in full immediately.
Non-payment of any instalment may result in the pupil being excluded from further classes.
Should a client or their bank either fail to cancel a standing order or cease making payments on the final payment date shown on the standing order, AE Tuition Ltd. will deduct an administration charge of £35.00 from any refund made.
A child may only attend classes once AE Tuition Ltd. has received a non-refundable/non-transferable deposit together with either completed medical form and standing order form or completed medical form and full payment.
1. Notice of Withdrawal
All withdrawal or cancellation requests must be submitted in writing only via email to: contact@aetuition.co.uk no later than one clear full calendar month prior to the intended withdrawal of your child (see item 3). Verbal notice or messages via third parties (e.g. teachers or other staff) will not be accepted.
2. Course Fee Deposit
In the event that a child is withdrawn either before the course commences or at any point during the academic year, the course fee deposit is non-refundable and non-transferable under all circumstances.
3. Withdrawal During the Month
If a pupil is withdrawn part way through a month, the full monthly fee remains payable. No refunds will be issued for partial attendance or non-attendance during any month, regardless of the reason. For example, a pupil withdrawal on or after 1st October requires notice to be given on or before 31st August.
4. Refunds of Advance Instalments
Where fees have been paid in advance by instalments, any eligible refund will be made to the original method of payment, minus:
˚ The cost of any books or materials already supplied (including those intended for future use), and
˚ An administration fee of £35.
All classroom-based courses’ assessments and teaching will take place at one of our three tuition centres: AE Tuition Centre, 2 Kingfisher Court, 281 Farnham Road, Slough, Berkshire SL2 1JF, AE Tuition Centre, Waterside Drive, Langley, Berkshire SL3 6EZ or AE Tuition Centre, Bridge House, 1a Freddie Mercury Close, Feltham, TW13 5DF
If social distancing or some similar regulation prevents normal operation within the tuition centres, or if it is decided for any reason by AE Tuition Limited, classroom-based courses will be delivered via remote working. Sessions may be recorded for training purposes. A switch to normal working will be made when the restrictions ease or when AE Tuition Limited decides it is appropriate to do so. At this point, remote working will cease for all classroom-based courses. There will be no option to continue remote working once normal working resumes. Pupils will be expected to attend tuition weekly at the tuition centres in the class that was booked when they enrolled onto the course. AE Tuition Limited accepts no liability for unforeseen circumstances such as power outages, server down time or the functionality of the website/Parent Portal.
Sessions may be recorded for training purposes. AE Tuition Limited accepts no liability for unforeseen circumstances such as power outages, server down time or the functionality of the website/Parent Portal. Exams: Exams should be completed by the child under standard exam conditions without assistance from the parents.
Groups are usually between 18-25 children.
The safety of our pupils is of paramount importance. Children should be brought into and collected from the tuition centre reception at the beginning and end of each class. To ensure your child’s safety, we ask that children do not leave the building unless they are accompanied by a parent/guardian. It is parents’ responsibility to emphasise this to your child. AE Tuition and its staff cannot be held responsible for the safety & welfare of any child outside the tuition centre.
Teaching will be provided by a qualified and experienced teacher. Each group will be assigned a number of teaching assistants and a floor supervisor, dependant on class size. The assistants will be responsible for routine administration and helping children individually whenever required. AE Tuition Ltd. reserves the right to change the advertised class teacher at any time.
All teaching material is provided during the course and is included in the course fee. Parents are responsible for checking the materials upon receipt and any missing materials should be reported to the tuition centre within one week. Replacement copies of lost/damaged books must be purchased from any tuition centre at the client’s expense. Any material purchased pre-course will not be refunded.
If a lesson is cancelled by AE Tuition Ltd., an extra-help session(s) will be arranged to replace it. We do offer the option of an occasional temporary move into an alternative scheduled class in the event of a clash with a special family event or pupil illness. However, this is subject to a fair-use policy and cannot be used for any other reason. If the child cannot be booked into another lesson, he/she may be booked into an individual extra-help session at the discretion of the teacher.
Homework should take about 60 minutes a day. Parents should mark all homework and comment on any significant difficulties a child may be having in the homework diary. This can then be addressed by the teacher or the supervisor.
It is the responsibility of parents to make applications to various schools (the teacher can advise). It is advisable for parents to visit schools of their choice on appointed open days in the autumn term before the 11+ examinations. Advice will be given to parents in the run-up period and during the parents’ evening.
If a child is having significant problems with specific material, an extra-help session(s) can be authorised by the teacher at no extra cost.
However, persistent difficulties are best solved by extra individual tuition with a named assistant. This is normally organised in blocks of five hours, charged at our current rate.
Our policy regarding contractual IPR is that we have developed all of the exam materials and they are our IPR and that we destroy all exam papers and do not release them to parents/the public.
All payments, payment queries and administration correspondence/queries should be directed to:
AE Tuition Ltd., Unit 3, Vector Park, Forest Road, Feltham, Middlesex TW13 7EJ
Telephone: 020 8867 2727 (Monday to Friday 9.00am to 2.30pm)
Email: contact@aetuition.co.uk
All items of personal property are brought onto AE Tuition Ltd’s premises entirely at the owner’s risk. AE Tuition Ltd. will not be held responsible nor accept any liability for any loss or damage to any such items, howsoever caused.
All information provided by our clients is treated as confidential. With a few exceptions, for example information requested by a court, we will not release information to any other party without your consent.
AE Tuition Ltd. is registered with ICO as per the Data Protection Act 2018
AE Tuition Ltd reserves the right to amend these terms and conditions at any time.
