Terms & Conditions
Payment of Fees
AE Tuition Ltd. reserves the right to adjust the course fee(s) due if the tuition fees are amended for any reason. Any adjustments to the total course fee(s) will be included in, or deducted from, the final payment. Clients will be notified of any such adjustments as they occur.
AE Tuition Ltd. will impose a £35.00 administration charge in all cases of dishonoured cheques.
If any payment is not made by the due date, a charge of 5% of the outstanding instalment(s) will be levied automatically.
AE Tuition Ltd. will impose a further £35.00 administration charge on each occasion that it becomes necessary to pursue a late payment.
Should the payment schedule not be met at any time and the child continues to attend lessons, AE Tuition Ltd. will be entitled to end any agreement to pay by instalments and to demand that all outstanding payments, together with the payment of the remaining balance of the total course fee(s), are paid in full immediately.
Non-payment of any instalment may result in the pupil being excluded from further classes.
Should a client or their bank either fail to cancel a standing order or cease making payments on the final payment date shown on the standing order, AE Tuition Ltd. will deduct an administration charge of £35.00 from any refund made.
Commencement of Tuition
A child may only attend classes once AE Tuition Ltd. has received a non-refundable/non-transferable deposit together with either completed medical and standing order forms or completed medical form and full payment.
If Enrolment or Tuition is Terminated
In the event of a child withdrawing from the course before the course commences, the course fee deposit will be retained and is not transferable. In the event of a child withdrawing from the course part way through the year, the course fee deposit will be retained and is not transferable. AE Tuition Ltd. reserves the right to levy an administration charge of £35. The balance of fees is calculated to the end of the month of the last attendance by the pupil. If a pupil is withdrawn part way through the month, full payment for that month is charged.
Excess fees will be refunded.
Classroom-based courses
All classroom-based courses’ assessments and teaching will take place at one of our three tuition centres: AE Tuition Centre, 2 Kingfisher Court, 281 Farnham Road, Slough, Berkshire SL2 1JF, AE Tuition Centre, Waterside Drive, Langley, Berkshire SL3 6EZ or AE Tuition Centre, Bridge House, 1a Freddie Mercury Close, Feltham, TW13 5DF
If social distancing or some similar regulation prevents normal operation within the tuition centres, or if it is decided for any reason by AE Tuition Limited, classroom-based courses will be delivered via remote working. Sessions may be recorded for training purposes. A switch to normal working will be made when the restrictions ease or when AE Tuition Limited decides it is appropriate to do so. At this point, remote working will cease for all classroom-based courses. There will be no option to continue remote working once normal working resumes. Pupils will be expected to attend tuition weekly at the tuition centres in the class that was booked when they enrolled onto the course. AE Tuition Limited accepts no liability for unforeseen circumstances such as power outages, server down time or the functionality of the website/Parent Portal.
Remote Learning courses
Sessions may be recorded for training purposes. AE Tuition Limited accepts no liability for unforeseen circumstances such as power outages, server down time or the functionality of the website/Parent Portal. Exams: Exams should be completed by the child under standard exam conditions without assistance from the parents.
Group Size
Groups are usually between 21-25 children.
Pupil Safety
The safety of our pupils is of paramount importance. Children should be brought into and collected from the tuition centre reception at the beginning and end of each class. To ensure your child’s safety, we ask that children do not leave the building unless they are accompanied by a parent/guardian. It is parents’ responsibility to emphasise this to your child. AE Tuition and its staff cannot be held responsible for the safety & welfare of any child outside the tuition centre.
Teaching Process
Teaching will be provided by a qualified and experienced teacher. Each group will be assigned a number of teaching assistants and a floor supervisor, dependant on class size. The assistants will be responsible for routine administration and helping children individually whenever required. AE Tuition Ltd. reserves the right to change the advertised class teacher at any time.
Material
All teaching material is provided during the course and is included in the course fee. Parents are responsible for checking the materials upon receipt and any missing materials should be reported to the tuition centre within two weeks. Replacement copies of lost/damaged books must be purchased from any tuition centre at the client’s expense. Any material purchased pre-course will not be refunded.
Missed Lessons
If a lesson is cancelled by AE Tuition Ltd., an extra-help session(s) will be arranged to replace it. We do offer the option of an occasional temporary move into an alternative scheduled class in the event of a clash with a special family event or pupil illness. However, this is subject to a fair-use policy and cannot be used for any other reason. If the child cannot be booked into another lesson, he/she may be booked into an individual extra-help session at the discretion of the teacher.
Homework
Homework should take about 60 minutes a day. Parents should mark all homework and comment on any significant difficulties a child may be having in the homework diary. This can then be addressed by the teacher or the supervisor.
Applications to Schools
It is the responsibility of parents to make applications to various schools (the teacher can advise). It is advisable for parents to visit schools of their choice on appointed open days in the autumn term before the 11+ examinations. Advice will be given to parents in the run-up period and during the parents’ evening.
Extra Tuition
If a child is having significant problems with specific material, an extra-help session(s) can be authorised by the teacher at no extra cost. However, persistent difficulties are best solved by extra individual tuition with a named assistant. This is normally organised in blocks of five hours, charged at our current rate.
Intellectual Property Rights
Our policy regarding contractual IPR is that we have developed all of the exam materials and they are our IPR and that we destroy all exam papers and do not release them to parents/the public.
Contact Details
All payments, payment queries and administration correspondence/queries should be directed to:
AE Tuition Ltd., Unit 3, Vector Park, Forest Road, Feltham, Middlesex TW13 7EJ
Telephone: 020 8867 2727 (Monday to Friday 9.00am to 2.30pm)
Email: contact@aetuition.co.uk
Personal Property
All items of personal property are brought onto AE Tuition Ltd’s premises entirely at the owner’s risk. AE Tuition Ltd. will not be held responsible nor accept any liability for any loss or damage to any such items, howsoever caused.
Confidentiality
All information provided by our clients is treated as confidential. With a few exceptions, for example information requested by a court, we will not release information to any other party without your consent.
AE Tuition Ltd. is registered with ICO as per the Data Protection Act 2018
AE Tuition Ltd reserves the right to amend these terms and conditions at any time.
